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Terms and Conditions

1. Confidentiality and Non-Disclosure: The partner's name shall be kept confidential and protected. Any direct contact with the client without the consent of Optimo Logistika doo is strictly prohibited.


2. Price Agreement: The agreed price for transportation services is fixed and cannot be changed without the mutual consent of both parties.


3. Additional Costs: If there are any additional costs associated with the agreed price stated on the transport order, such as veterinary, phytosanitary, and/or sanitary inspections, they will be specified separately on the transport order along with the transport price. Additional costs will only be recognized with the original invoice or payment receipt.


4. Insurance Requirement: The engaged vehicle must have valid CMR insurance that covers the value of the transported goods, as indicated in the transport documentation.


5. Vehicle Condition: The engaged vehicle (loading space) must be clean, dry, without damage to the tarpaulin, and free from foreign odors and sharp objects that could potentially damage the goods. During the loading process, appropriate accompanying equipment must be provided.


6. Carrier's Responsibilities: By accepting the order, the Carrier acknowledges that they have received all necessary information for the successful execution of the agreed service. The Carrier is responsible for adhering to the agreed loading and unloading terms stated in the order. In the event of unjustified deviation from the agreed terms, the Carrier is obliged to compensate Optimo Logistika doo for any resulting damages. The Carrier must promptly inform Optimo Logistika doo of any circumstances that may affect the proper execution of the transport service (e.g., weather conditions, unforeseen delays and waiting times, traffic accidents, vehicle malfunctions, unforeseen delays at certain recipients, etc.). Transshipments are strictly prohibited unless otherwise indicated. The driver must be present during loading and unloading and report any deviations from the order. The Carrier is also required to verify, during the loading and packaging of goods, whether there are any discrepancies between the actual condition and the condition stated in the dispatch note/CMR. If any deficiencies are found during unloading (shortage, damage), the recipient of the order must compensate the sender for the damages in full. The Carrier is responsible for unloading the goods at the recipient's location and, together with the recipient, ensuring proper delivery based on the shipping documents. If any irregularities are discovered (damage, shortage, excess, etc.), the Carrier must inform Optimo Logistika doo and, upon receiving instructions, prepare a report on the identified irregularities, which should be co-signed with the recipient of the goods. The recipient of the order is responsible for axle overload and proper cargo distribution on the vehicle.


7. Completion of Transportation Service: The agreed transportation service is considered completed upon the delivery of the original, sealed, and signed CMR. In the case of goods transported under temperature control, a temperature printout must be provided.


8. Customs Clearance: Loading and export customs clearance should be completed within 24 hours, while unloading and import customs clearance should be completed within 48 hours, without any additional compensation. This includes Saturdays after 16:00 and Sundays.


9. Order Cancellation: If the carrier cancels the order on the day of goods loading or the day before the goods loading, they are obliged to compensate the shipper for the difference between all transportation execution costs with another vehicle.


10. Engaging Another Carrier: The recipient of the order is not allowed to engage another carrier without the consent of Optimo Logistika doo.


11. Legal Validity of Order: An order from Optimo Logistika doo is valid without a seal and signature, produces legal effects, and does not require additional authorization.


Privacy Policy (GDPR Compliant):


At Optimo Logistika doo, we are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.


1. Information Collection: We may collect personal information, such as names, contact details, and business information, from our customers, partners, and other individuals involved in our transportation services. This information is collected for the purpose of providing and managing our transportation services effectively.


2. Use of Personal Information: We use the personal information we collect to facilitate the transportation services requested by our customers. This includes arranging transportation, communicating with customers and partners, invoicing, and resolving any issues or disputes that may arise. We may also use personal information for administrative purposes, data analysis, and improving our services.


3. Disclosure of Personal Information: We may disclose personal information to our trusted partners, subcontractors, and service providers who assist us in delivering transportation services. These third parties are obliged to maintain the confidentiality and security of the personal information and may only use it for the specified purposes.


4. Data Retention: We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. We will securely delete or anonymize personal information that is no longer required.


5. Data Security: We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, or alteration. We regularly review and enhance our security measures to ensure the ongoing confidentiality, integrity, and availability of personal information.


6. Data Subject Rights: You have the right to access, rectify, and delete your personal information held by us. You may also have the right to restrict or object to certain processing activities. To exercise these rights or for any privacy-related inquiries, please contact us using the contact details provided at the end of this Privacy Policy.


7. International Data Transfers: As part of our transportation services, personal information may be transferred to and processed in countries outside of your own. We take appropriate measures to ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.


8. Changes to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Privacy Policy periodically for any updates.


9. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us We will address your inquiries promptly and in accordance with applicable data protection laws.

By using our transportation services or providing your personal information to us, you consent to the collection, use, disclosure, and protection of your personal information as described in this Privacy Policy and you agree to our Terms and Conditions.

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